Airline sexual assaults have increased by 66 percent! The FBI documents sexual assaults on planes while toddlers are seated apart from family. Meanwhile, the FBI has announced that sexual assaults are increasing yearly, and on airplanes at an alarming rate — from...
Are airline customer service commitments worthless? They do not have the force of law yet. Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of...
The loophole to create a unified pilot rule is complex once the DOT added the FAA and TSA problems to the mix. Travelers United has been working and writing about this issue for months. I’ve been wondering for months now why everything took so long. The question...
Why do passengers always seem to lose in these airline seat reservation games? The airlines have begun unbundling their airfares. Many seats now require paid reservations. On some flights, I have seen every aisle seat and every window seat tagged with an extra fee....
Airline on-time statistics are posted on airline websites, but they are not easy to find. On-time statistics are important for travelers. DOT recognizes this importance. Travelers use arrival times in order to plan for enough time to get to connecting flights. Many...
Here is a recap of the DOT denied boarding rules today. Note the exceptions to these rules. Passengers must meet the required check-in times. No compensation is needed. Passengers should check the airline’s “boarding priority.” Passengers should know...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
