Airline delays are full of gray areas. One of the most aggravating airline delays is when a traveler gets a notice from their airline or finds out online that a flight is seriously delayed. However, that delay notification is always followed by the disclaimer saying,...
These are not your mother’s museums Question: What do staplers, candles and ear rings have in common? Answer: They’re among the items on display at a wacky and wonderful museum in California which claims that it has the largest collection in the world devoted to...
Do we need a law to provide humane personal space on planes? As the US digests confrontations between airline crews and passengers, questions are swirling about what has caused this us-vs.-them attitude between passengers and airlines. Some of the reasons seem clear,...
An island of environmental diversity One part of Puerto Rico is blanketed by the only tropical rainforest in the U.S. National Forest System. The setting is very different not far away, where a mountain range that blocks rain-producing weather systems has created a...
What happens when travelers don’t put their middle name in international reservations? When making reservations for a trip to Europe, I had an opportunity to purchase a flash sale airfare for myself and a friend. The normal price of $1,000 had been reduced to...
Passengers want complete airline travel costs — airfares plus extra fees Airlines are lobbying Congress to use the Congressional Review Act to roll back recent consumer protections. If Congress acts against their constituents, their “review” actions will...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
